Terms and Conditions

Welcome to fugyceu.com. These Terms and Conditions govern your use of our website and services related to professional apartment cleaning. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Definitions

"Company", "we", "us", or "our" refers to fugyceu.com, the provider of professional apartment cleaning services.

"User", "you", or "your" refers to any individual or entity accessing or using our website or services.

"Services" refers to the apartment cleaning services offered through our website.

"Website" refers to fugyceu.com and all associated content, functionality, and services.

2. User Obligations

By using our website and services, you agree to:

• Provide accurate, current, and complete information when using our website or booking our services.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Be present at the scheduled cleaning time or ensure authorized access to the property.
• Secure or remove valuable or fragile items before the cleaning service.
• Inform us of any special requirements or areas that require particular attention.
• Not engage in any activity that could damage, disable, or impair the functioning of our website.
• Not attempt to gain unauthorized access to any part of our website, servers, or systems.

3. Service Limitations

While we strive to provide comprehensive cleaning services, certain limitations apply:

• We do not handle hazardous materials, including but not limited to biological waste, asbestos, or toxic chemicals.
• Our services do not include moving heavy furniture or appliances unless specifically arranged in advance.
• We reserve the right to refuse service for properties that present safety concerns or unsanitary conditions.
• Cleaning services are limited to the specific areas and tasks outlined in the service description or booking confirmation.
• Weather conditions or circumstances beyond our control may necessitate rescheduling.

4. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of fugyceu.com or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, display, perform, or use any content from our website without our express written permission. Any unauthorized use may violate copyright, trademark, and other applicable laws.

5. Liability Limitations

To the maximum extent permitted by law, fugyceu.com and its affiliates, officers, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any loss of profits, revenue, data, or business opportunities.
• Any damages resulting from unauthorized access to your personal information.
• Any damages arising from interruptions or errors in the website's operation.
• Pre-existing damage to items or property.
• Ordinary wear and tear to surfaces that occurs during standard cleaning procedures.

Our total liability for any claim arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to such claim.

6. Dispute Resolution

Any dispute arising from or relating to these Terms and Conditions or our services shall be resolved through the following process:

1. Informal Resolution: Parties shall attempt to resolve any dispute informally by contacting each other directly.
2. Mediation: If informal resolution fails, the parties agree to participate in mediation with a mutually agreed-upon mediator.
3. Arbitration: If mediation is unsuccessful, any remaining disputes shall be resolved through binding arbitration in accordance with the rules of the applicable jurisdiction.

These dispute resolution procedures shall be conducted in the English language and in the jurisdiction where our company is registered.

7. Cancellation and Refund Policy

Cancellations must be made at least 24 hours before the scheduled service. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of up to 50% of the service cost.

Refunds may be issued for services not performed or performed unsatisfactorily, subject to our verification and at our discretion. Refund requests must be submitted within 48 hours of service completion.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms and Conditions.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

11. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

Last Updated: May 15, 2023